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Starbucks Barista Basics#2
Lesson 8, Topic 1
Customer Service Behaviours
The POS partner is the first point of customer connection.Consider how you can make each customer feel as welcomed as possible.
- Smile and offer a friendly greeting to customers to each customer.
- Ask how they are and if there’s anything we can get for them.
- Learn customers’ names and orders.
- Say thank you.