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Lesson 1, Topic 23
In Progress

POS Order Routine

admin4627 March 9, 2021

There’s a routine to help you with taking customer orders – the POS Order Routine. This routine helps ensure that every customer will have a consistently great experience when they order.

Welcome


Smile and offer a friendly greeting.
Why? Creates a friendly atmosphere

Mark*


Mark the cup,drink ID and/or bag using Mark
Cup/Bag Routine.
Why? Gets the order started.

Ring


Confirm Order and provide total.
Why? Ensures Order accuracy

Gather*


Ordered items using Routines: Brewed Coffee/ Tea/ Bakery/ porridge/ Warmed Food.
Why? Reduces customer wait time.

Tender

Card:Offer a receipt while processing the card payment.
Why? Reduces customer wait time.

Finish

Say thank you. Inform customer about where their item(s) will be delivered.
Why? Lets the customer know what to expect.