There’s a routine to help you with taking customer orders – the POS Order Routine. This routine helps ensure that every customer will have a consistently great experience when they order.
Welcome
Smile and offer a friendly greeting.
Why? Creates a friendly atmosphere
Mark*
Mark the cup,drink ID and/or bag using Mark
Cup/Bag Routine.
Why? Gets the order started.
Ring
Confirm Order and provide total.
Why? Ensures Order accuracy
Gather*
Ordered items using Routines: Brewed Coffee/ Tea/ Bakery/ porridge/ Warmed Food.
Why? Reduces customer wait time.
Tender
Card:Offer a receipt while processing the card payment.
Why? Reduces customer wait time.
Finish
Say thank you. Inform customer about where their item(s) will be delivered.
Why? Lets the customer know what to expect.